How to set limit?
Go to your profile to set a daily limit; you can have reminders of 15, 30, or 60 minutes.
93ok Help FAQ: Official Help
For Bangladesh users, 93ok Help FAQ is arranged here; see Help Center, customer support, and general questions together.
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93ok Help at a Glance
52,117 reviews
This FAQ is made with user experience.
99.6% uptime
Entering the help page is usually fast
398K+ active users
Questions come from various parts of the country including
Launched since 2018
So the answers are quite organized and practical
93ok Help FAQ: 8 essential questions
Is there self-exclusion?
Yes, longer breaks than 24 hours are possible; make the decision calmly.
Where to get help?
Send a ticket to the Customer Support team; usually 3 pieces of information are enough.
What does the 93ok App do?
Help, login, and notifications are easier from mobile.
Change time limit?
Yes, you can update as you wish, but the new limit takes some time to take effect.
Where are the common questions?
The main questions are on this page; the list below also has useful resources.
What to do if login problems?
Reset your password, then log in to 93ok again; seek help if needed.
When to take a break?
A 10-minute break helps after continuous use; put the phone down and take a short walk.
Help resources and quick links
See 3 essential paths now
Login and security
Learn about logging in, changing passwords, and secure sessions.
Payment Setup
How to use with bKash, Nagad, and Rocket
Getting Started
If new, understand the main steps within 2 minutes
Many Dhaka users set up quickly using bKash; Nagad and Rocket also work easily.
If you need help, 4 simple steps
Step 1
Type your question
Note the issue, time, and the screen message in one line
Step 2
Send a ticket
A short message helps the team quickly grasp the issue.
Step 3
Check connection once
If the network is weak, try again; the page loads on 3G too.
Step 4
Read the answer and proceed
Most problems are solved by following the given steps.
Final step: get direct assistance
Many tasks are solved by this page's 93ok Help FAQ; if still stuck, see 93ok Guide, or write to the help team.
If you need the APK, download the 93ok APK, then login and from the same page review the questions again.
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